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Wurvl
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Terms and conditions

These are the agreements that apply when you order from me. I have written them down as simply as possible.

1. Who I am

You buy Wurvl from my business. These are its details:

Name
Verdieping7
Address
Hoeveneind 80D, 4847 NG Teteringen
Chamber of Commerce no.
72802448
VAT no.
NL001674119B12

Where these terms say I, me or my, I mean this business. By you, I mean you as a customer.

2. When these terms apply

These terms apply to every offer on wurvl.store and to every order you place here. You can read them before you order, and save or print them.

3. Offer and prices

Each product page states what you are buying and what is in the box. The Lite versions do not include bottles.

All prices are final prices. You will see the shipping costs separately, before you pay. Within the Netherlands, I ship for free.

Do you live in Canada? Then you usually still pay tax and handling fees on delivery. Read more under Shipping and returns.

4. Ordering and payment

You order and pay on the Stripe payment page. As soon as you have paid, the purchase agreement is concluded.

After that, you will receive a confirmation by email.

5. Delivery

I ship your order with PostNL within 3 working days, to the address you give when you order. Your order will reach you no later than 30 days after you place it.

If that is not possible, I will let you know. You can then cancel the order free of charge. In that case, you will get your money back as soon as possible.

Until your parcel has been delivered, the risk lies with me. If it gets lost or damaged on the way, that is my responsibility. From delivery onwards, the risk lies with you.

6. Cooling-off period

You have a 14-day cooling-off period. It starts on the day after you receive your order. During that time, you can cancel the purchase without having to say why.

  • Notify. Let me know within those 14 days. You can do this by email at info@wurvl.store, or with the form on the withdrawal page.
  • Return. Send the product back within 14 days of letting me know. You pay the cost of sending it back yourself.
  • Refund. You get your money back within 14 days of letting me know. This includes the standard shipping costs of your order.
  • Payment method. I refund you using the same payment method you paid with, unless we agree otherwise together.
  • Waiting. I may wait to refund you until I have the product back, or proof that you have sent it back.

Send the product back complete. Handle it with care during the cooling-off period. You may unpack it and look at it, just as you would in a shop.

Do you go further than is needed to assess the product, and does it lose value as a result? Then I may deduct that loss in value from the amount you get back.

Crystal maker Pro. There is no cooling-off period for digital content that you use straight away, such as Crystal maker Pro. Before you pay, you give your express consent to this and confirm that you understand you lose your right of withdrawal.

Your Wurvl must do what you can reasonably expect of it. If it does not, you are entitled to the legal guarantee. These terms take nothing away from that.

Is something wrong with your Wurvl? Then email me at info@wurvl.store, preferably with a photo. If you report it within two months of discovering it, you are always in time.

You are then entitled to repair or replacement. Is that not possible, or does it take too long? Then you can get part of your money back, or cancel the purchase.

Damage caused by use that goes against the use and care card is not a defect in the product. Think of acidic drinks, carbonated drinks or harsh cleaning products.

8. Complaints

Do you have a complaint? Email me at info@wurvl.store and describe as clearly as possible what is wrong. You will receive a reply within 14 days.

If we cannot work it out together, you can take the matter to court.

9. Privacy

You can read how I handle your data in the privacy statement.

10. Applicable law

Dutch law applies to these terms and to every order. Do you live in another country? Then you also keep the protection that the consumer law of your country gives you.